FAQ

• The device comes with overtime protection and automatically stops when a single puff exceeds 10 seconds. Nevertheless, it is recommended that each inhalation is limited to within 1-5 seconds. Users are also advised to not inhale too quickly or deeply to prevent a burnt sensation and to avoid inhaling e-liquid residue from incomplete vapourising.

• During use, ensure the pod is always situated higher than the device. Avoid using the device while inverted, such as using while reclined as it can result in a harsh, burnt taste resulting from the coil not coming into contact with the E-Liquid.

• When the device power reserve is at or below 10%, the LED indicator will flash and the sPops device’s will enter protection mode and stop functioning. Once fully charged, the overcharge protection will automatically activate to protect the battery and device.

KKAKI components consist of an KKAKI device and E-liquid pod. To use, insert the pod into the device receiver and gently push down until you hear a click. After that, you are ready to vape.

To start charging your KKAKI Device, just connect the included charging cable and plug in the corresponding USB power supply.

When the AirsPops Device battery power level is less than 10%, the LED indicator will flash multiple times and stop working to protect the device until fully charged again. When the device is in charging mode the LED indicator will illuminate continually, the LED indicator will go off when fully charged.

Overcharged protection. Every KKAKI Device comes with built in smart-charge technology that has been designed to prevent overcharging.

There are a few steps to fix your problem:

1 Check to ensure that the device is properly connected to the charger, check if the indicator is illuminating during charging.

2 If the problem persists. Visually inspect the charger and device to ensure no damage (under no circumstances should you try to open any part of the device or charger as this will void any warranty on the products).

3 If you are still experiencing issues with charging the device, please contact our customer service team.

180 days from the day purchase/according to the receipt.

Boulder Lab has developed its special e-liquid formula, which is mixed under strict quality controlled processes.

Our ingredients include glycerol, propylene glycol, flavor, and nicotine salt.

Nicotine salt is an organic salt, that creates a more natural and mild experience - Nicotine salts can also effectively stimulate the secretion of dopamine, thus relieving stress.

*If you have health questions about the impact of vaping or ingestion of nicotine, we recommend that you speak with a health care professional.

The shelf life of the cartridge is two years. In order to get the best taste experiences, we recommended to use it as soon as possible after opening.

In order to get the best taste experiences, it is recommended to use as soon as possible after purchase. If it is not used, it is best to store the pods in a dry and cool environment at room temperature.

First check if KKAKI Device has sufficient power and is charged. If the power is sufficient, you can replace it with another pod to test. If you are still not able to use it, try the following steps:

1 Pull out the pod and gently press the two metal buttons on the bottom of the pod.

2 Use tissue or cotton swab, and gently wipe the connection part of the device and the pod to see if there is any foreign matter.

3 Gently shake the device to eliminate the bad contact.

*If it still doesn’t work, please contact our after-sales service.

If you experience a leak or condensation after use, you can use tissue paper or cotton swab and gently wipe the surface.

When in use for long periods, condensation may appear around the pod. This is normal and can be safely wiped off.

There are several factors to a leak：

• If you Inhale too hard.

• Squeezing the pod too hard during inhalation and exhalation.

• If the leaking problem is very serious, please contact our customer service.

The e-liquid pod will become oxidised and darken after prolonged usage, especially after multiple refills and mixes. This is normal, and a reminder to replace the pod.

Tip: Please do not refill the pod if there is an odour or if you find the taste has diminished.

If you encounter a greasy sensation when vaping, this is a result of condensation where the heating vapour comes into contact with low temperature atmospheres.

To reduce the effects of condensation during your vaping experience:

• Wrap the inhalation port with a piece of tissue, then hold and flick the pod gently downward several times to drain the condensation into the tissue. 

• After that, roll up a piece of tissue paper or cotton swab and dab into the inhalation port to wipe off any lingering condensation residue. 

Before inhaling, take a deep breath first.

• When power reserves are below 20%, condensation can occur due to imperfect coil heating. For best experience, users are advised to ensure the device is well charged before use.